Terms of Service

1. Agreement to Terms

By accessing or using the Freshmor website (www.freshmor.in) and services, you agree to be bound by these Terms of Service. If you disagree with any part of these terms, you may not access our website or use our services.

2. Description of Services

Freshmor is a manufacturer of tissue paper products, hygiene disposables, biodegradable products, and kitchen essentials. Our website provides information about our products and services, allows you to submit inquiries, request quotes, and connect with our sales team for OEM and retail orders.

3. Use of Website

You agree to use our website only for lawful purposes and in a way that does not:

• Infringe the rights of others
• Restrict or inhibit anyone's use of the website
• Violate any applicable laws or regulations
• Transmit harmful code, viruses, or malicious software
• Attempt to gain unauthorized access to our systems
• Collect user information without consent

4. Product Information

We strive to provide accurate product descriptions, images, and specifications. However, we do not warrant that product descriptions or other content on the website are accurate, complete, reliable, current, or error-free. Actual products may vary slightly from images shown.

5. Pricing and Orders

• Prices are subject to change without notice and are quoted on request basis for OEM orders
• All orders are subject to acceptance and availability
• We reserve the right to refuse or cancel any order at our discretion
• Payment terms will be communicated and agreed upon before order confirmation
• Minimum order quantities (MOQ) apply for bulk and custom orders

6. Intellectual Property

All content on this website, including but not limited to text, graphics, logos, images, product descriptions, and software, is the property of Freshmor and is protected by intellectual property laws. You may not reproduce, distribute, modify, or create derivative works without our prior written consent.

7. White Label / Private Label Terms

For white-label and private-label manufacturing services:

• Custom orders require a formal agreement and advance payment
• Minimum order quantities apply and vary by product
• Design and branding assets remain your property
• Production timelines are estimates and may vary
• Quality standards and specifications must be agreed in writing

8. Shipping and Delivery

• Delivery times are estimates and not guaranteed
• Risk of loss passes to you upon delivery to the carrier
• Shipping costs and terms will be communicated before order confirmation
• We are not responsible for delays caused by carriers or circumstances beyond our control

9. Returns and Refunds

Our return and refund policy varies based on product type and order nature:

• Damaged or defective products must be reported within 48 hours of delivery with photographic evidence
• Custom and white-label orders are non-returnable unless defective
• Returns must be in original packaging and unused condition
• Refunds, if applicable, will be processed within 15 business days

10. Limitation of Liability

To the maximum extent permitted by law, Freshmor shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses.

11. Indemnification

You agree to indemnify and hold harmless Freshmor, its directors, employees, and agents from any claims, damages, losses, or expenses arising from your use of our website or services, or your violation of these terms.

12. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of India. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts in Ahmedabad, Gujarat, India.

13. Changes to Terms

We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting on the website. Your continued use of the website after any changes constitutes acceptance of the new terms.

14. Severability

If any provision of these Terms of Service is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

15. Contact Information

For questions about these Terms of Service, please contact us: